I need help...especiall from Ebay

Question

I purchased a jewlery item that was sent to Ebay's authenticator. The Ebay authenticator found a problem with the item and notified the seller and then the seller notified me. I elected as an option to cancel the order but tracking shows that the item is still with Ebays authenticator. I neither have the item, to return, or the funds originally paid for to the seller. I cannot contact anyone at Ebay. The seller keeps telling me to contact Ebay.

What can I do? I'm out $850.

thanks

mega-ma-roo · Answer

To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10

You can have them call you or use live chat.

You may need to open a case for item not received to get your refund. The folks on the phone should be able to help.