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I need help with FedEx shipping issue!!
Summary: glamorellamom is dealing with a delayed FedEx shipment from Washington to Texas. The package was stalled and is now expected to be delivered after a delay. The buyer has opened an 'item not received' case on eBay and is demanding a refund. krazzykats advises waiting until the delivery date before responding and suggests emphasizing the expected delivery date to the buyer to encourage patience.
I mailed a package from Washington state to Texason August 4 via FedEx ground. It made it to Texas and then sat at a FedEx location in Texas for nine days. I filed a tracer and then it moved to the next location being Dallas and they posted a revised delivery estimate. Although the delivery location is only five hours away from the Dallas location, the estimated delivery date is this Tuesday. September 8. Prior when the package was stalled,I did speak with FedEx online and they advised me that USPS would be making the final delivery. They actually gave me a tracking number for USPS final delivery, but it has far too many digits so it comes up invalid when I check it for tracking purposes.
The buyer is fed up and tired of waiting. She has opened an "item not received" case with EBay and wants a refund now and is stating if I don't refund her, she's going to ask eBay to step in and handle it. My concern is if I refund her now and then the package will be delivered to her on Tuesday. Will eBay go ahead and process a refund if the FedEx tracking shows an estimated delivery date of this Tuesday? Any suggestions on how I can remedy this mess? Thank you!
krazzykats
Mentor1 month agoI would not respond today.
If she opens a case, there will still be time for delivery on Tuesday before you need to respond.
Just keep repeating its expected-on Tuesday and to please be patient.
If she does file, wait until after the delivery to respond to the case. Read the case details and response deadlines closely.
glamorellamom
OP1 month agoUnfortunately, she already filed the case. eBay's status on it currently says."pending buyer action."
I responded once to the case by messaging her with the FedEx tracer number. So eBay does have a paper trail that I have responded. And I have been in constant contact with her via eBay messaging.