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I need help with a return that was sent back to the buyer because of wrong return label.
A buyer attempted to return an item, but it was sent back to them because I provided an insufficient address on the label. This was entirely my fault, as I forgot to switch my default shipping address from my home to my PO Box.
As soon as I realized the return was being sent back to the buyer, I contacted them immediately to resolve the issue.
I see the item was received today. The shipping status currently reads:
"Delivered
Delivered, In/At Mailbox
DRIGGS, ID 83422
March 28, 2026, 5:56 pm"
which is incorrect as it was actually delivered to their address:
Out for Delivery
SUMMIT, NJ 07901
March 28, 2026, 6:11 am
I have purchased a new return label via Click-n-Ship and sent it to the buyer through eBay messages. I provided both the PDF label for home printing and a QR code for use at the Post Office. To allow for flexibility, I set the label with a future ship date.
The buyer hasn't responded yet, which is perfectly fine. Since it’s Saturday, I don't expect them to be available immediately.
However, I'm facing a 3-day deadline to refund an item I haven't received back yet. Since the chatbot was unhelpful, I’ve emailed eBay support. I’m currently waiting on their 24–48 hour response window to resolve this.
Is there anything else I can do besides hoping the buyer ships the item back to me?
P.S. it seems that I can't attach photos.
disneyshopper
Mentor5 months agoYou would save any photos to a folder on your computer, and to post it here, you click the CAMERA icon above, navigate to that folder, click on the photo to upload into the message.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST