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I need help verifying my account
i was told by eBay my payments would be on hold because i needed to give them more information and that an email was sent to me about giving them more information. However when i clicked on update details, the page took me to verification in progress. Usually this process takes around 3-5 days but its been about 2 weeks and my verification is still in progress. What should i do.
2 comments
comics-scifi-collectibles
Mentor11 months ago@legbuk0
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
All buyers payments are managed by eBay and sent to your linked checking account. eBay doesn't offer the debit card payout option at first.
How getting paid works>
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
disneyshopper
Mentor11 months agohttps://www.ebay.com/help/selling/getting-paid/registering-seller?id=4792
First, make sure the registered name on ebay matches exactly to the name on your checking account. You can make any changes here:
My ebay > Summary > Account > Personal information
Make sure you supply a physical street address. You can change to your P.O. box later.