I NEED HELP PLS

Question

I ORDERED A HAT FROM MOOS-6. THE USPO TRACKING NBR THEY PROVIDED ALWAYS SED IN RED "NO TRACKING INFO AVAILABLE"! NOW 1 DAY AFTER I CONTACT THEM, THEY SED IT WAS DELIVERED ON FEB 23RD. NOT ANY OFFICIAL DELIVERY LIKE W/ THE PO, JUST THEIR LITTLE TRACKING ICON.

THE VERY SAME THING HAPPENED A CPL MTHS AGO (A DIFFERENT SELLER I THOUGHT. NOW I'M SURE THEY'RE ONE OF THE SAME) AND I ASKED EBAY TO STEP IN BUT EBAY SIDED W/ THEM DUE TO THAT FAKE TRACKING ICON WHICH INDICATED "DELIVERED" AND I WAS OUT THE MONEY!!!

I TRIED CONTACTING EBAY BUT THE AUTOMATED SYSTEM SED THEY CUD CALL ME BACK BUT I AM DEAF AND CAN ONLY MAKE CALLS VIA MY TTY!!! DOZ ANYONE HAVE A NBR I CAN CALL??? THX SO MUCH...

comics-scifi-collectibles · Answer

@jerzgal54_2 That sounds VERY frustrating.

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.