I need help from ebay with seller abusing me refuses to refund me

Question

I need help from ebay with seller abusing me refuses to refund me on below 2-items that I have returned already and the seller have received these 2-items already. See communications with seller. See Order number:: 10-13779-97512 & Order number: 17-13770-29902

lady_madonna · Answer

If you filed a Return Request, you can ask Ebay to step in to help you. Find the item in your Purchases . Select See return details Select Ask eBay to step in and help . Select a reason from the dropdown menu, then select Confirm .

samuel-636110 · Answer

I need to speak with ebay by phone as there are a lot of details