I need a refund on my pre ordered postage

Question

Hello I ordered pre ordered postage but didnâ€™t use it because I couldnâ€™t print it out so I purchased postage at the post office. How do I change the tracking number and get a refund?

eastlaneave · Answer

@godz_85

Here's how to void a shipping label you printed on eBay:

- Go to Manage shipping labels: https://www.ebay.com/ship/lmng/labels-history/my-ebay

- Find the item you'd like to void the shipping label for, then from the Actions column, select Void.

- Choose your reason for voiding the label. If you want to, you can add a message for the buyer.

- Select Void shipping label.

-- Here is a help page where you can learn more:

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157#section3

The refund will come in about 21 days. That is controlled by the shipping company (ie USPS)