I mistakenly closed a case for a product that never arrived, and now I can't claim a refund.

Question

I opened a case for a delayed purchase, expressing my desire to wait for it to arrive, but seeing in the tracking number that it hadn't changed status for too long, I wanted a refund. There was no way to open another case, so I mistakenly closed the initial case, thinking I would open a new one, which I couldn't do. I haven't been able to get any help even though I've contacted eBay agents several times, who have explicitly told me they can't help me.

comics-scifi-collectibles · Answer

@rshack468 I am sorry but an agent can't open a new case for you. Once you close a case on eBay your only option is to file a refund request through your funding source, PayPal, bank, credit card, etc.

Once you close a case as you discovered you can't open a new one. Always get a refund instead of selecting that you still want the item if it is more than a week late. You have 30 days from the last estimated delivery date to file a not received refund request case on eBay if you wish to wait longer for items to arrive.