I made an order by mistake canceled it 5 minutes later they shipped it anyway

Question

I canceled an order four or five minutes after I placed it they shipped it anyway and said there are no returns it is obvious to me this is a fake silver dollar when I receive it I will test it it is a felony to counterfeit money there was nothing said on the site about it being anything like a copy there's nothing on it says copy I have been ripped off what do I do now

eburtonlab · Answer

@randyrho1

Sellers are not required to cancel just because a buyer requests it, no matter how quickly. Some sellers may be drop-shipping, and once an order reaches a fulfillment center it may not be easily recalled. Because of this, the seller may be the only one in a position to know if an item has shipped or not, and eBay lets the seller have the final say in cancellations.

If you receive an item that does not match the description, you can return it at the seller's expense for a full refund.

Counterfeit items are not allowed to be listed on eBay at all. No one is authorized to sell counterfeit items. That fact alone does not stop some people from trying to sell them, however.

The problem is that unscrupulous or uninformed sellers can list genuine items and then deliver counterfeit items.

It is not always possible to look at a listing and know in advance exactly what, if anything, the seller intends to deliver. For one thing, a scammer can simply copy a listing from a genuine seller, using a genuine photo of a genuine item.

Except for a few specific categories of items that go through authentication, eBay never sees what the seller ships or the what the buyer receives, so there is nothing for eBay to check unless someone complains about what was received by invoking eBay's money back guarantee.

Sellers are responsible for the descriptions they provide, and buyers should not assume that eBay screens the listings in advance.

As long as counterfeits exist and there are folks trying to sell them, buyers will still have to be on the lookout for them, and avoid deals that are obviously too-good-to-be-true, whether they are being sold by accounts registered overseas or by domestic sellers wittingly or unwittingly buying counterfeits from overseas to sell here.

Buyers that doubt their ability to distinguish a genuine article from a counterfeit one should only consider purchasing from trustworthy sellers that have an established reputation for delivering exactly what was described, and should avoid deals that are too-good-to-be-true, or deals that are offered by inexperienced sellers that might disappear soon after the transaction is made, or else be prepared to get items authenticated by trusted sources within thirty days to be able to take advantage of eBay's money back guarantee.

evry1nositswindy · Answer

Buyers cannot unilaterally cancel an order. They can request one, but sellers do not and sometimes cannot cancel orders. You are still protected if you receive a counterfeit. No returns doesn't mean no refunds. You can open a case of item not as described using the eBay 30 day money back guarantee. You will be refunded by seller within 3 business days. If not, on the 4th business day, you can ask eBay to step in and they will force a refund.