I made a purchase from [removed by moderator] and I havenâ€™t received my package

Question

I have yet to hear from [removed by moderator] nor the DELIVERY person Amazon Logistic they screwed me twice and neither person is responding to where my package is. They delivered it to the wrong state and will not take responsibilities so I lost money. I have been waiting two weeks and Iâ€™m not going to stop until I get my money or my package and right about now. I think Iâ€™d rather have my money back but the seller is not responding. they decide to brush me off with my money and that is a t...

eastlaneave · Answer

@79lmason

I'm sorry that happened. Your package shouldn't be coming from Amazon Logistics

1) First, see where the the tracking number shows delivery

Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.