Locked
Discussions in this board are limited to the original poster and Community Mentors
I have purchased 3 items that when delivered were wrong. the seller won't respond and I want a refun
how can i get in touch with ebay because the process they are telling me to take is not available to me. I dont' see the request for ebay to step in.
5 comments
kensgiftshop
·3 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
biafl15
OP3 years agoThe "ask eBay to step in" option is not available or I'm not seeing it.Â
glorybells
·3 years agoHow many days has it been since you opened the case?
biafl15
OP3 years agoOn the first return they responded saying I would have a shipping label by July 11th. The other two were just received and returned yesterday.Â
house*of*paws
Mentor3 years agoHi @biafl15Â
Â
Are you opening ‘Return requests’ or just returning items on your own?
Â
You should be able to ask eBay to step in on the 4th business day after opening a return request.