I have proof of return in a timely manner and they keep saying I didnâ€™t return it | Ask a Mentor | eBay Community

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I have proof of return in a timely manner and they keep saying I didnâ€™t return it | Ask a Mentor | eBay Community

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I have proof of return in a timely manner and they keep saying I didnâ€™t return it

How do I get my refund?

crossxgrl13

41 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

lady_madonna

Mentor2 years ago

Volunteer Ebay Mentor1040 View listings

@crossxgrl13

Did you go through the Ebay Return Request procedure?

crossxgrl13

OP2 years ago

41 View listings

Yes I did. He sent me a label which the postal service scanned and took the package and I received a receipt.

lady_madonna

Mentor2 years ago

Volunteer Ebay Mentor1040 View listings

@crossxgrl13

If your Return Request is still open and tracking indicates that the seller has received the returned item, you can escalate it by having Ebay step in to help you.

https://www.ebay.com/help/returns-refunds/returning-item-purchased/ask-ebay-step-buyer?id=4701#section2