I have not recieved my item can you help me to contact ebay because this system does not work.

Question

I have reported already but no respone.

eastlaneave · Answer

@milano1stephen Can you tell me more? Did you file an item Not Received Case? Is there tracking showing delivered, even though it wasn't delivered to you? Here's how to file an Item Not Received Case 1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase - View Order Details - Check the Estimated Delivery Date for your purchase, and - Check the tracking for your purchase When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery): 2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042 (If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.) You will be able to select whether you want the Item or a Refund -- You have 30 days from the estimated delivery date to open a case) 3) You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. ~~~~~~~~~~~~~~~~~~~ If there is no tracking on the If you have filed the case and are waiting, about the 4th day (72 hours later) you will be able to ask to step in If instead your item has tracking showing it's delivered, but it wasn't delivered to you, please reply.