I have not received my purchase

Question

Hello, I still have not received my purchase. In the publication of the article, she says that the delivery was for July 10. Today is July 17 and I have not received. The seller tells me that the delivery date is indicated by Ebay. I have put the claim to the seller and he always answers me that the item is in transit. I need help

eburtonlab · Answer

The day after the last delivery date shown in your Purchase History you should be able to file an "item not received" case with eBay. If the seller cannot provide tracking that shows delivery within three business days, you can ask eBay to step in and refund you.

If you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.