I have not received my order

Question

I have not received my order. , I have contacted my vender with no response, and have tried to contact following the steps listed and every time I get the same response "OOPS sorry we have had a problem, try again later or try again. " try again takes me back through the loop again and again. It been sense June 28th. What is my next step?

inceptions · Answer

When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.