I have not received a refund

Question

I bought an item. The seller notified me they did not have it in stock and asked me to cancel it. I did. They said they would refund my money and they have not. What do I do from here. Is there anyway to call eBay for help as we used to? Please help me figure out what to do. We are talking over 400 for a kitchenaid mixer I ordered for my son's wedding present. Thank you in advance.

eburtonlab · Answer

@capchiro

If the seller neither cancels nor ships, you can file an "item not received" case with eBay the day after the last estimated delivery date. The seller will have three business days to provide tracking that shows delivery or else refund you. After that, you have a total of twenty-one business days from starting the case to ask eBay to step in and force a refund.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7