Locked
Discussions in this board are limited to the original poster and Community Mentors
I have had two items that I bought and paid for on Ebay that I did not receive.
I have had two items I have bought and paid for on Ebay, both stated they were received. Both times I ended up with nothing. Ebay will not issue refunds in these cases, I have over 1000 transactions with 100% feedback. I cannot afford to not receive items I have paid for. This will affect my future use of Ebay to a minimum.
3 comments
eburtonlab
Mentor1 year ago@jperrycp1646
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
jperrycp1646
OP1 year agoSeller has several hundred positive feedbacks, this is a case of it being stolen or sent to the wrong address. Unfortunately tracking says it was sent to my address. Left by or in the mailbox.
eburtonlab
Mentor1 year agoUnless the seller is drop-shipping and recently chose a new and untrustworthy fulfillment service or the account was hijacked, experienced sellers are unlikely to suddenly start using "false tracking" to defraud their customers.
You may want to verify with the shipper that it was actually delivered to your address; most shippers can tell the GPS coordinates where the delivery scan was performed to check to make sure it was not delivered to a neighbor by mistake, for instance.
If theft of your packages is a problem in your area, consider getting a PO Box, or having packages held at the post office or shipping center for pickup, otherwise you will have problems with package delivery no matter which marketplace you purchase from.