Locked
Discussions in this board are limited to the original poster and Community Mentors
I have been scam
I closed my return request after opening it because i was panicking after losing my $810 and realized that i didn’t i didn’t receive the item for me to request for a return and eBay has stepped out of the case and the scammer won please any other way i can get through to eBay customer care
3 comments
eugene.m-6
OP4 months agoThe bid had two tracking numbers one from china and the other one from USA seller deactivated the account and decided to confuse eBay because the scammers knows that eBay doesn’t make sure that the item delivered is the actual one
comics-scifi-collectibles
Mentor4 months ago@eugene.m-6 I'm sorry that happened. Here's how to gather information to try and appeal to eBay OR use the information for a credit card chargeback.
If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:
FOR UPS:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
FOR FEDEX:
You can usually find the weight and other details for FedEx here:
https://www.fedex.com/en-us/tracking.html
Then click 'View More Details' to see the package weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.
Use the Customer Service that is on Instagram this way:
- https://www.instagram.com/ebay/
Send a private direct message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.
eugene.m-6
OP4 months agoVery helpful I’m trying to follow up on the guidelines given thank you so much i will definitely give you the feedback 🙏