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I have been ripped off ONCE AGAIN.
Summary: cars-n-cash shared their frustration about an unresolved issue with an item return on eBay, despite being eligible for a buyer's guarantee. They mentioned difficulties in contacting eBay customer support and expressed regret for giving the platform a second chance. lady_madonna suggested ensuring they requested eBay's intervention after filing the case, as it is not automatic. The discussion highlights the challenge of obtaining support and pursuing refunds on eBay.
It has been over 45 days since an item did not arrive, and was returned to the seller.
Although then system declared I was entitled to the buyer’s guarantee, after 21 days of waiting for eBayntomstep in and affect a refund, my case was closed without one being issued.
I cannot find a phone number anywhere except for a fraud department number, which only takes voicemail complaints.
Imam at the end of my role and have been reminded once again why I stopped using ebay for almost 10 years, until giving it a second chance.
Does anyone have any ideas, or PHONE NUMBERS I can use?
Thank you,
Cars-N-Cash
golfingaddict
Mentor3 weeks agoAre you sure that you have the correct shipping address provided to sellers?
Did you get a notice that the item was ready to pick up at your local carrier?
What caused the package to be returned to the seller. This information would be helpful to answer your question and resolve your issue.
Addresses Settings
lady_madonna
Mentor3 weeks agoDid you actually go back to your refund request after 3 days of filing the case and asked Ebay to step in to help you?
Ebay does not automatically step in to help within the 21 days, the buyer must ask them to step in.