I have asked the seller for information on an item for sale, but the seller is not responding to messages?

Question

Hi,

I'm interested in an item for sale that is collection only, but before I commit to buy, I wish to know in advance what days are available for collection as I work shifts and weekends.

I have sent many messages to the seller, but had nothing back.

how can I be sure that my messages are getting through when the seller has not responded to any questions or offers?

lady_madonna · Accepted Answer

This is the Ebay U.S. site. Since you are located in the U.K., you will need to use the Ebay U.K. site to seek assistance. Sign out of the Ebay U.S. site, sign back in to the Ebay U.K. site:

https://www.ebay.co.uk/

Here's a direct link to support in the UK:

https://www.ebay.co.uk/help/home

The contact link is at the bottom of that page.

Ebay UK Member to Member support:

https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport

Ebay UK Customer Service:

https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000