I have asked over and over for copies of the dispute filed agains me (seller) by the buyer...

Question

Why can't I see all these 'disputes' filed against me? Do I need to call an attorney to get this resolved?

comics-scifi-collectibles · Answer

@kint1459 Are you referring to chargebacks from the buyers payment method? This is all the info I am aware of>

When your buyer opens a payment dispute, we’ll contact you to let you know what the next steps are. To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you don’t respond, the payment institution is likely to find in your buyer's favor. You can respond through My eBay Orders or Requests and disputes in Seller Hub. The final outcome will be decided by the buyer’s payment institution.

If you are referring to an eBay Money Back Guarantee case then this is how it is handled>

When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages. You have 3 business days to respond to the request and resolve the buyer's issue. We've outlined your response options below. In some cases, we may automatically accept a return request on your behalf.

You can check the status of your buyers returns here>

https://www.ebay.com/help/ip?topicId=4115&contextid=f3048af2-9b23-42c3-974c-56b62b593a1f:19e1c96e2b0&transID=0&itemid=0&segmentId=10008&query=undefined&sid=914321114576

You will need to contact eBay customer service for further assistance as we do not have access to account information.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST