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I have an item that has not arrived ..
I have an item that a seller listed as fedex shipped with no tracking number. The seller then sent me a ups tracking that shows item delivered, but it was never delivered to my address , it was delivered somewhere else and there is no address listed.. I believe I have been cheated out of money what can I do.
1 comment
eastlaneave
Mentor1 year ago@todd_pyyk
I'm sorry that happened.
1) First, call the UPS to see if the tracking number label contained your name and your address.
a) If your name and correct address were on the label, ask UPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the UPS if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.
PS have you opened an Item Not Received Case?