I have a buyer who bought an item plus she made an offer on another.

Question

How can I send her them in one package and reduce the postage a little. They are 2 separate listings from one person. Their maybe another sale (3rd ) if she accepts my other offer. So now I have 2 sales to her with a potential third. First time doing this.

mr_lincoln · Answer

Hi @Anonymous

Here is one way to get to a page where you can COMBINE multiple items and print ONE label. This link will take you to you "Awaiting shipment - print shipping labels" page in Seller Hub. Manage orders awaiting shipment â€” eBay Seller Hub

Once you are there use the check boxes on the left for ONLY the items you want to combine. Then above the list of items is balloon titled "Shipping" with a pull-down menu and on the menu list the first choice is to print shipping labels, click that.

The next page is the Bulk labels page so again use the check boxes on the left to select the items to be combined and then click the Combine balloon button above the list.

The next page will show ALL selected items ... you then change the weight and dimensions and shipping method (if necessary) so that the new cost for the Combined shipping costs appears in the upper right hand corner ... you can add insurance too if need be. Once you are satisfied that all the information for weight, dimensions, shipping method are correct you can cycle through the review, purchase and print the label.

This Bulk label flow does NOT add the receipt portion to the label page, it just prints the label. If you want a receipt it is a secondary "summary" print function on the page.

If you want to refund the shipping overage you need to do that on the individual transactions in your Sold file (See all orders in Seller Hub). On the left of each transaction is a pull-down menu and near the bottom of the menu list is the "Send refund" function, click that. The next page lets you use another pull-down menu to select the reason and in the typing field you can add a message and then lower down on the page are fields where you can enter the dollar amount to be refund ... cycle through completion via the blue button at the bottom of the page ...

wooden_flower · Answer

Select purchase shipping label, then on the label creation page, click buy labels in bulk. On the new bulk page you can combine multiple payments into a single shipment. Or use this link - https://gslblui.ebay.com/gslblui/bulk

You can then refund a little of the shipping through your list of sold items, if there is excess to refund. Each order there has a 'send refund' link.