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I have a big problem
I bought something on a whim on here for the first time and since I didn't know I had an account, I bought the item as a guest and not in my actual account. So, I live in Canada. For the article to be delivered to me, I used Shippsy but I gave the seller the old address in the US. I received a notice this morning that the package was delivered. A rep at Shippsy tells me it's a warehouse and not in use anymore so I don't even know what's going to happen with the package? I'm trying to contact the seller. I have screenshots of all her info on here but since I don't have a record on my account, I don't know how to contact her... Anyway it's freaking complicated. I'm trying to talk to an ebay agent and it's not working either. I keep going in circle on here!
eastlaneave
Mentor8 months ago@chaturc_85
To report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.