Locked
Discussions in this board are limited to the original poster and Community Mentors
I have 2 items I shipped through eBay Standard Envelopes that seem to have gotten lost in transit and then delivered late but I was somehow penalized for shipping late through no fault of my own
Summary: davidnach expressed frustration over two shipments that were delayed and inaccurately recorded as shipped late due to a scanning issue with eBay Standard Envelopes. comics-scifi-collectibles provided advice on how to potentially resolve the issue by contacting eBay customer service and making sure envelopes are correctly prepared. Despite following this advice, davidnach had no success in removing the late shipment status. comics-scifi-collectibles acknowledged the difficulty, empathizing with davidnach's situation.
I have 2 items I shipped through eBay Standard Envelopes that seem to have gotten lost in transit and then delivered late. When they were re-found right before delivery the carrier scanned them again and somehow that was listed as my ship date.
I shipped some items via eBay Standard Envelope on 9/8, two of them were delivered on time and two of them seem to have gotten mixed up in the shipping process. When they were next scanned on 9/23, somehow that became my ship date and I was penalized for shipping 2 items late. When I appealed the status with eBay they declined to remove those late shipment statuses as for some reason they can't see the initial scan on 9/8 anymore, only 9/23.
How do I get eBay to remove the late shipment status?
I did my job and shipped these on time! What recourse do I have?
comics-scifi-collectibles
Mentor1 week ago@davidnach eBay Standard Envelope is metered mail and the tracking can only be read by the sorting equipment.
It is important that the envelope is flexible enough to bend around a standard coffee mug with no lumps, no bubble envelopes or string closures. This could be the reason they didn't get an initial acceptance scan.
I recommend dropping the ESE envelopes in the Metered mail box at your post office.
Here's how to Contact Customer service
Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
Then PAYOUT in the chat bot box on the lower right. (Do not add any additional information) I feel this is a valid option to get past the bots since it does affect your bottom line.
Then AGENT after the bot responds. You might have to repeat those steps.
davidnach
OP1 week agoSo I had already contacted support to have it removed and the removal was denied because of the aforementioned change of inital ship date. It used to display the original ship date, but that date somehow got switched out with the new later date when the late scan took place once it was finally en-route to the destination again.
comics-scifi-collectibles
Mentor1 week ago@davidnach That stinks. I wish I could do something else for you to fix this but we can't access accounts.
davidnach
OP1 week agoDamn that sucks. I did nothing wrong and I have no way of doing anything about it. Thanks for the input anyways.