I got scammed and have NO WAY TO CONTACT EBAY about it please help

Question

I bought a camera for 1300 bucks off a chinese seller. The shipment (which hasnt arrived yet) is taking over a month and when I go to the help section it tells me because its over a month the buyer protection has expired. How is that possible? What is it protecting? Scammers? and the account that sold me the camera no longer exists. So how do I contact someone over at Ebay to explain this?

lady_madonna · Answer

What was the estimated date of delivery according to the order details in your purchase history?

You have 30 days from estimated date of delivery to file a refund request.

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

comics-scifi-collectibles · Answer

@inveritas1977 You should be able to file a not received refund request up to 30 days from the last estimated delivery date that is stated in your purchase history. If it is past that date then you will have to file a chargeback with your payment method.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST