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I got a threat from the seller
I bought a pair of crossbars for my car, but the seller sent me the incorrect item. I need to return it, but the seller refused to provide me with the return label! The seller promised me that he will refund me! But 2 weeks passed, he never fulfilled his promise!
If I need to return the product, you should give me the return address, but you didn't! You just want to waste time and delay until the system automatically completes the transaction. Normally, the seller will directly give a return label, but you didn't! So irresponsible. You told me before that I didn't need to return the product, promised to refund me, and resend me the correct product, but now you have completely failed to follow through on your promise and wasted my time. You actually threatened me today, March 23, that the premise of a refund is to give you a good review! You are really shameless!
I strongly recommend that everyone do not buy anything from this store. The store service is extremely poor, and communicating after-sales issues is a waste of time! The customer service is just perfunctory, because the seller is in China, and every time you ask a question, they always answer at least 12 hours later! Extremely inefficient! I recently bought a crossbar for my car, but the merchant sent the wrong product. I made it very clear that the product was sent to the wrong place and took photos, but the merchant asked me to try to install it again and again. Why should I waste time installing an incompatible crossbar? My car is a new car in 2024, but the merchant sent me an old car accessory, which said that it is only suitable for models before 2022! Such an obvious mistake, the merchant has always denied that he made a mistake! But the product description still says that it is suitable for 2024 models! This is deceiving consumers! False propaganda! The quality of the goods sent to me is very poor! Very rough! Substituting inferior products for good ones!
On March 13, the merchant promised to refund and reissue the correct horizontal bar, but on March 21, the merchant began to regret again, claiming that the horizontal bar sent to me was correct, and sent me a photo, saying that the installation guide I received was wrong, and asked me to install it according to the installation guide in the photo, but I didn’t have the horizontal bar in the photo at all, how to install it? The merchant has been perfunctory by various means, wasting time. I strongly condemn their behavior! The merchant explained that eBay is going to evaluate them recently, and they can’t refund. They have to wait until next month to refund me, and the premise is that i leave positive feedback for this seller. In addition, if I return the goods, I have to go to the post office to ask how much it costs, which wastes my gas money and my time! I have never encountered such a bad merchant! I hope Ebay can close this store! The merchant sells counterfeit and shoddy goods, the quality is not up to standard, and they also send the wrong goods.
Such a simple problem has wasted my 14 days to request a refund, and it has not been handled yet! I hope everyone can help me together and don’t let such unscrupulous merchants exist on eBay! Boycott together!
does anyone know how to respond to this seller?
I hope Ebay can fine this seller and close the store, because this merchant clearly violated eBay regulations and did not fulfill the seller's responsibilities! At the same time, I hope I can get my money back, and I should be refunded! I tried to contact eBay, but no live real agent online, just robot.
if you could give me some advice, i really appreciate!
