I forgot to add tracking to a sold item, they were delivered successfully but ebay says its shipping

Question

I forgot to add tracking to a sold item, they were delivered successfully but Ebay says it's still in transit. I added tracking after they were delivered and USPS shows they were delivered. Ebay is still holding funds. What to do?

evry1nositswindy · Answer

If you purchase your shipping labels through eBay, the tracking is uploaded automatically. It is cheaper as well. Something to think about.

jacbarcollectibles · Answer

You will need to contact eBay customer service and ask then to look at the tracking number that you entered late. If for some reason the tracking on eBay did not yet update (which it may not now that the item is delivered) you have to ask them to manually check the tracking on the carrier site.

You can contact customer service using this link to bypass the AI questions and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time.