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I filed a false report, and an email has arrived, so should I wait?
Hello,
I purchased an item and reported it as a counterfeit. I also opened a return request under eBay Money Back Guarantee.
After submitting the report, I received the following email:
“We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.â€
My return case is still open, and the return deadline is February 17.
I would like to ask:
Will eBay conduct a manual review and contact me separately?
Or is this decision final because it was determined by automation?
Should I contact customer support again, or is there another step I should take?
If anyone has experienced something similar, I would appreciate your advice.
Thank you.
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What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.
If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.
comics-scifi-collectibles
Mentor6 months ago@ujucho_0 The report on the listing has nothing to do with your return case. The return case is what will go on the sellers record too
Edited. I did not realize you were in another country.
IF the item was shipped from the eBay Hub Illinois then eBay handles the refund request case AND return shipping if they want the item back.
IF you used your own 3rd party forwarding company then that voids the eBay Money Back Guarantee as my fellow Mentor's have stated.
If you shop on eBay in the future I strongly recommend only buying from sellers that ship directly to your country. OR sellers that use the eBay International Shipping Program.
The item was sent to another address after original delivery
Covered:
Not covered:
You can try contacting customer service on social media if you wish to discuss this case further.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
ujucho_0
OP6 months agoHello,
Thank you for your advice.
I am currently residing in South Korea. I purchased the item from eBay US and used international shipping to receive it in Korea.
After receiving the item, I confirmed that it is counterfeit. I provided authentication evidence multiple times to the seller and also submitted the documentation to eBay Customer Support.
Initially, the seller stated that I would receive a full refund without needing to return the item. However, they later changed their position and now insist that I must return the item in order to receive a refund.
The seller is only willing to provide a return shipping label within the United States (from their warehouse), and keeps asking me to pay the international return shipping cost from Korea to the U.S. myself.
I contacted eBay Customer Support regarding this issue, but I have not received further updates after being told that the case was under internal review.
At this point, I am unsure whether I should wait for eBay’s follow-up or proceed with asking eBay to step in through the return case.
I would appreciate any guidance from those who have dealt with a similar international return situation.
Thank you.
glorybells
·6 months agoIf it was shipped using eBay International Shipping (EIS), then the seller is correct, you are responsible for shipping to the EIS hub in the USA, and the seller is only required to provide shipping back from the EIS hub to their locatioini
wooden_flower
Mentor6 months ago@ujucho_0
If you used a freight forwarding company, it is also your responsibility to get the item shipped back to the US, plus you then need to arrange with the freight forwarder to send the item to the seller.
Given that you are already paying for shipping to the US, it would probably be easier for you to ship directly to the seller. If you do, be sure to enter the new tracking information into your return case.