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    "I don't know the package details" glitch?
                     

    Hey All,

     

    So I cannot seem to find information about this as this is the first time I have seen this issue.  It appears that with the newest update of the app, I cannot use the option "I don't know the package details" to put in a fixed price for shipping.  I was able to do this a day or so ago, but now if I try to "Select a service" after putting in the "I don't know the package details", it goes to state the following:

     

    "There are no shipping services available for the dimensions you entered."

     

    Then gives "Update Package Details" or "Use Local Pickup Only"

     

    There isn't even an option for free shipping anymore.

     

    I have almost 500 items on ebay and all previously listed items are fine, but this error occurs for new listings. 

     

    Is this something that other people are facing?  Is it a glitch or the way things are now?  

    landbforever
    landbforever
    2187View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor1 year ago
    1932View listings

    @landbforever  It's possible you were opted in to Business Policies.  Check this page on a computer or your phones browser>  

     

    https://www.ebay.com/bp/manage  Select OPT OUT on the upper right.

     

    Let me know if that fixes the problem or not. 

                                           
                                                                                     
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