I didn't received my order

Question

I have received email notification yet I have not received my order. I can't contact Ebay or the seller! When I entered the order number or item number on Ebay contact for the item I have not received page, it straight away shows me "Sorry, we couldn't find any items from your recent eBay activity." Please advise how I can contact the administration to report this case or contact the seller. Thank a lot...

mr_lincoln · Answer

Hi @wta.tawi.pglt0xm

You have inadvertently purchased as a Guest.

First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy

Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay

On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.