I didn’t receive my my item but the sekker produced paperwork saying it was delivered.

Question

I ordered a pair of boots. When delivered, they were the wrong boots. Seller insisted they were the right boots. I sent him pictures, 2 emails and he never answered. I bought the boots elsewhere. The day before eBay was to contact me he sent an email saying he wouldn’t help me unless I changed my negative rating of him, and that probably he made a mistake sending me the wrong boots. I changed my rating to appease him and get my money back. The next thing I know, eBay sends me a note saying I won...

eastlaneave · Answer

@brendasweetyoda

I am sorry that happened! It sounds like you opened an "Item Not Received Case" but should have opened a "Return Request"

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.