i did not received my item

Question

please i need to refund my money because i did not receive my item

lady_madonna · Answer

You are covered by the Ebay 30 day Money Back Guarantee? What is the estimated date of delivery according to the Order Details in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€