I did not receive the product

Question

I bought my daughter a phone for her birthday. The seller promised to send the goods on the day he receives the funds. 10 days have passed, the seller did not send the goods, did not return the money, does not respond to messages. I can't send a request to eBay because it's blocking.

lady_madonna · Answer

@kovamyk-0

What is the estimated date of delivery as shown in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€