I did not receive my stuff

Question

I had gotten an expensive lego set. It said it was delivered after 3 days. It was not at my house so I looked at the tracking and a second tracking number had popped up. I waited a few weeks to to get it and one day the second tracking number disappears and all it showed was the tracking number that said delivered. So I went t message the guy and it turned out his account got suspended/ banned so I dont know what to do. I found his new account and he is selling more expensive lego for cheaper th...

comics-scifi-collectibles · Answer

@dalkus55 That sounds VERY frustrating.

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

https://www.instagram.com/ebay/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.