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I did not receive it, what can I do?
Hello, I recently purchased an item which arrived damaged. I requested a return and the shipper sent a replacement to some address in my city, but not to my address. It was signed for by someone who wasn't me. eBay has closed the case.
I can't appeal to FedEx since I don't know which address it was sent to. I can only tell that it wasn't mine.
Is there anything left to do?
3 comments
mr_lincoln
Mentor1 week agoHi @greglfrancis
I think you were scammed for sure. FedEx should provide you with a document stating the address was NOT yours. You can try reaching out to eBay (see below) but they may not reverse their decision on the claim. In the end you may need to file a dispute with your funding source. If you win the dispute the Seller will be cahrged $ 20 for losing the dispute.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
greglfrancis
OP1 week agoI used "agent" in the chatbot and it gave me a link to email eBay about the issue. Thank you for the assist, I hope this works!
mr_lincoln
Mentor1 week ago@greglfrancis
So do I and you are more than welcome!