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I delivered the item to the buyer. The buyer has confirmed getting the item to eBay, funds on hold??
I delivered the item to the buyer. The buyer has confirmed getting the item to eBay, funds on hold??
3 comments
rgjoh1
OP1 year agoThanks for your note. I am an infrequent user but have been a member for more than 20 years. The systems have changed a lot in that time as have their fees. But it is impossible to talk to someone to get an issue resolved. My issue is I delivered an item to the buyer personally, so there is no tracking involved. The buyer has advised eBay that they have the item in question but eBay are still holding on to the funds, waiting for proof of delivery. Very ordinary service from a company that should be able to deal with these situations.
mam98031
Mentor1 year agoYour length of time on the site isn't part of the policy. At least not here in the US.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
lady_madonna
Mentor1 year ago@rgjoh1
Since you are an infrequent seller, Ebay can hold your funds for up to 30 days or more.
"New or infrequent sellers will experience transaction holds while learning best selling practices, becoming established, and building a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer"
By the way, this is the Ebay U.S. site. Since you are located in Australia, you need to use the Ebay Australia site:
https://www.ebay.com.au/