I change my number and I placed an order but my number didn’t got changed

Question

Hey I just placed an order and it’s telling me to confirm something on my old number, what can I do ?

comics-scifi-collectibles · Answer

@beyondbi_0 You should see an order confirmation email. I have never been called for an order. Try messaging your seller and see they are trying to contact you. Sellers do receive the buyers phone number in the order details and have access to it for a couple of weeks.

Otherwise all you can do is try updating the phone number again here>

https://accountsettings.ebay.com/profile

AND contact customer service to find out why they are trying to contact you. I recommend social media.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST