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I can't start a return and I receiving the message: "You are not eligible to return this item"
Hi all,
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I'd like to know what I need to for fix it. I purchased an item that not fit with my needs but I can't start a return and I receiving the follow message:
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You are not eligible to return this item
We have observed returns or other buying activity that did not follow our Abusive Buyer policy. Your future buying activity must follow this policy or you could lose the ability to return items and your coverage under our buyer protection programs.
We have observed returns or other buying activity that did not follow our Abusive Buyer policy. Your future buying activity must follow this policy or you could lose the ability to return items and your coverage under our buyer protection programs.
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I tried to use the EBay Customer Support to understand what is happen and how to fix, but I can't to find any information about what I need to do.
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Someone can give me some orientations?
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Thanks,
Sandro
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4 comments
lady_madonna
Mentor10 months ago"Doesn't fit my needs" is not a valid reason covered by the Ebay Money Back Guarantee.Â
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How many return requests/refund request have you filed?
sangue-1295
OP10 months agoHi,
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I said "doesn't fir my needs" I'd like to say that the size of a Jacket that I bought not fit in my body and due to this I not be able to use. I hope that now is better the reason why I'd like to return the jacket.
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I send a message for the seller also to validate if they accept the return.
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I have 4 returns on the year.
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Thanks,
Sandro
glorybells
·10 months agoHow many items have you purchased?  On some websites, if you return more than 10 - 15% of items purchased within 12 months, they will stop letting you return.  You state you’ve had 4 returns, I assume this would’ve been number 5.  If it was 10%, that would mean it would be considered a high number if you had purchased 50 items in the last 12 months.  But you only have 7 feedback, which would indicate your number of purchases is much lower.  For the amount of items it appears you’ve purchased, 4 or 5 returns is a lot.
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Also, doesn’t fit is a buyers remorse return, which means a seller with a no returns policy is not required to accept the return.
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(I’ve had 5 returns on Amazon this year, but I’ve also purchased over 200 items.  The number of returns needs to be small compared to the number of items purchased)
sangue-1295
OP10 months agoThanks!
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I had 15 purchases in 2025 and 4 returns, that correspond approximately to 26%. So in this case, as you explain above, I can't to request the return of the item that the size was not fit with me. Also I ask the seller, but they not return nothing to me, and so in this case I understood that they not will accept the return.
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In this case, what is the best solution? Stop to use Ebay and use others (maybe back to Amazon)? It's the first time that I had a problem like of this makes me re-evaluate the online shopping platforms I've been using and really work with the ones I can trust and not have these kinds of problems (like Amazon), but "is what it is"!
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So, I'll try to resell the item for someone that maybe the jacket will fit.
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Best Regards,
Sandro