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I can't signin or change my password
I can't sign in or change my password or contact a real customer support representative. Where is the phone number?
3 comments
eburtonlab
Mentor5 months ago@x-machinist
What happens when you try to reset your password?
https://www.ebay.com/help/account/changing-account-settings/reset-password?id=4197
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
x-machinist
OP5 months agoI tried all the ebay links but just kept going round and round, never getting anywhere. I tried the chat assistant but that didn't work. I finally did a web search for a customer service phone number and found it on WikiHow. I called the number, 1-866-540-3229, and talked to an actual person who was very helpful with resolving my problem. All good now!
eburtonlab
Mentor5 months ago@x-machinist
Glad to hear you were able to sort it out!
You are lucky you found an eBay phone number that connected you to someone that could help; eBay has not published an incoming general customer service number in many years, and many old numbers either do not take incoming calls, or may lead to a dead end voicemail. Then there are many scam ads posted online that pose as eBay "help" phone numbers that lead to third-party "for pay" services or outright scammers.