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I cant reach ebay!
How do I contact ebay. I have my emails to show purchase tracking and arrival but the order is missing in my account. I am unable to let ebak know the seller sent me the wrong item. I cannot do anything without speaking to ebay agents. How do I reach them?
2 comments
eastlaneave
Mentor2 weeks ago@marsha2404
It sounds like you purchased the item as a guest.
To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can view the Order Details or talk to the seller.
You can open a Return Request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.
To print the Return label
1) Log Out of your eBay account.
2) Open the original Order Confirmation email and click on the Order Details link. This allows you to see the order placed as a guest, print the label, and complete the return process.
rfmtm
Mentor2 weeks agoContact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
https://www.instagram.com/ebayforsellers/