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Summary: sitrigoods is experiencing issues with their seller account due to identity verification restrictions. Despite receiving messages to upload their government-issued ID, attempts to verify their identity redirect them to an Issue Resolution Center, which indicates no open issues. They request assistance to reopen the identity verification process and check for any backend selling restrictions affecting their account.
Hi. My seller account has an identity verification restriction.
My Payments page says “Your payouts are on hold” and when I try to list an item I get “You can't currently create new listings or revise existing listings.”
I have old eBay messages asking me to upload my government-issued ID and complete identity verification, but when I click “Verify your identity” now, it redirects me to the Issue Resolution Center which says “All clear, no open issues.”
Please reopen my seller identity verification / KYC remedy so I can upload my ID and complete verification. Please also check the backend selling restriction on my account.#65e87fad04c9432fa952053e5bbb6250
comics-scifi-collectibles
Mentor2 weeks ago@sitrigoods You will need to contact eBay customer service for assistance from #3
However I recommend checking a few things as eBay will NOT tell you what doesn't match for security reasons.
1. Verify that the name and address on your eBay account matches your brick and mortar checking account and government ID EXACTLY. I had to had my middle name to my eBay account so it would match my checking account and drivers license. You will need to provide your SS#. You can not use a PO box for your registration address as seller but you can use it for your ship from and to addresses.
2. Make sure the ACH routing number is the correct one to use for these type of deposits. Verify this with your bank.
3. Contact Customer service
Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
Then Type Verify Checking account in the chat bot box on the lower right. (Do not add any additional information)
Then AGENT after the bot responds. You might have to repeat those steps.