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I can't figure out how to refund a customer their shipping. They bought two items and paid before t.
I'm not great at doing stuff on computers. I just had a customer but two items at once and before I combined it they paid for them along with the shipping cost. I am going to ship them together and I did upload the tracking number to the second item but I can't figure out how to refund the second shipping cost.
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disneyshopper
Mentor2 years agoFigure out how much to refund the buyer. Remember that you were charged FVF on both shipping cost. Then go to
Seller Hub > Orders > Paid & shipped
Locate one of the orders. Click the down-arrow, click Send refund, enter a reason, enter a price, submit.