I can't contact eBay support

Question

I don't live in the US, I need support to an Item that came in defective, I leave my number with country code, and only a no-reply email arrives telling me that they weren't able to reach me. Isn't there any other way to contact eBay's support team?

disneyshopper · Answer

Go to My ebay > Purchase History

Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.

If the seller is from another country, s/he will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in your country, or refund in full without having you return the item. If the seller does neither, click on the link to Ask ebay to step in, when it shows up in the case.

sergiojav10 · Answer

Thank you!

eburtonlab · Answer

@sergiojav10 Outside of North America, try contacting eBay via social media direct message: https://x.com/askebay https://www.facebook.com/ebay https://www.instagram.com/ebayforsellers/