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I can't add tracking number in order
I bought a shipping label ( ebay) and always it adds to order. But I have one order where I can't to add tracking number
I try to add, but it doesn't save and stay without tracking number
what I need to do?
3 comments
mr_lincoln
Mentor3 months agoHi @we_can_hear_you
When you first create your listings you need to specify a shipping carrier and shipping method with weight and package dimensions. I did not see ANY carrier information on your Sold items. You offer Free shipping but normally the carrier is displayed.
we_can_hear_you
OP3 months agoI sold this listing 305 times, and I've been selling on eBay for 5 years
One more time, I bought shipping label on eBay and it had to appear in order automatically
but didn't. I try to add it myself but eBay doesn't save it
mr_lincoln
Mentor3 months ago@we_can_hear_you
Yes, I understand what you explained. Tracking is supposed to automatically upload when you purchase labels through eBay. I know that part, I've been doing it for over 10 years. It could be a temporary glitch, it could be a change eBay made recently and without a pre-selected shipping carrier a tracking number is not uploaded. We have no account access nor are we kept up on every single programming change eBay makes.
You can try cancelling the original label if you haven't shipped yet and then try printing a new one. If you cancel a label the cost will be credited back to your account in 21 days or less. You have 28 days to cancel a label you purchase through eBay.
If you want to try and reach out to eBay here are options others have shared.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST