I cannot return an item because the sellers return button doesn't work.How can I speak with agent?

Question

eBay says they don't have a record of my purchase.even though I have received the defective item and have an order number. I need to speak with an eBay agent.

eburtonlab · Answer

@lijac_7210

Make sure you are signed in to the same eBay account you used to make the original purchase. Find the transaction in your Purchase History and go from there.

If you purchased as a guest, first sign out of your current eBay account then use the link in the email that eBay sent regarding the guest purchase to proceed.