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I cannot locate an open return for Order
Order Number 22-13028-25561
1) Received this message from the buyer:
Received the package today and the flag is broken. I will need to return it see photo
2) My response to the buyer was:
I am so sorry to hear that the McCormick Distilling Company J.E.B. Stuart Decanter arrived damaged. I do provide an eBay 100% refund guarantee for any item that arrives damaged. To receive your refund, please start an eBay return request with reason for return “DAMAGED IN SHIPMENT†and again provide the photo of damage. I can then provide a FREE return shipping label to be used to return the damaged item. This item must be returned in the original packaging so I can process an insurance claim with the USPS. As soon as I receive the returned item, I will approve the 100% refund. Feel free to contact me or eBay Customer Service should you have any concerns with this process.
3) The buyer’s next message says:
I have started the refund request and provided a picture
golfingaddict
Mentor1 year agoIf the buyer actually opened a return request it would show up in your account. You would also see a message in the eBay message center.
Messages | eBay
How to handle a return request as a seller | eBay
If you don't see the information in those places the buyer probably did not open a return request.