I cancelled an order as a seller, however the package was still delivered to the buyer

Question

I cancelled an order as a seller, however the package was still delivered to the buyer. I messaged the buyer but they did not respond. How do I fix this?

evry1nositswindy · Answer

You cannot cancel a shipped order. All you did was refund the buyer and they get to keep the item. There is nothing eBay can do because it was your choice.

jacbarcollectibles · Answer

Once you shipped the package cancelling the order does not get the package returned to you. Since you cancelled the purchase eBay has nothing more to do with the sale and cannot force the buyer to return the item to you. This is between you and the buyer.