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I bought an item with a rechargeable battery but within 3 months of purchase, it does not charge.
My ebay purchase history does not have the order I placed even though I have an item tracking #, purchase item # and date> I cannot seem to get information on repayment or return. If I cannot, I will void the payment on my credit card. I'm a bit frustrated, because there is NO PHONE NUMBER to contact a Customer Service person. If I do not get a response, I will never buy from ebay again....
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inceptions
Mentor1 year ago@carolmcollins2012
eBay won't respond to your post because this is a community board. eBay is not here. eBay also doesn't have a phone # to call because agents work remotely - not from an eBay office, but from their own location. However they DO provide a method for you to receive a callback.
It sounds as if you made this purchase through guest checkout. Guest orders are not associated with your account, so you'll never see them in your Purchase History.
Here's what to do WITHIN 30 days of receiving your package:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest%20checkout&lucenceai=lucenceai&docId=HELP1151
This should be handled online as instructed above, but if for some reason you actually DO need to contact eBay (which would be rare), you'll find a contact link near the bottom right of the Help page where you can request a callback from an agent.
Since it sounds like you are past the 30 day Money Back Guarantee window, your next step would be to dispute the charge with your credit card company, bank, or other payment processor. You may not have missed their cutoff yet.