I bought an item through eBay, I want to return it?

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When I open a Return request it shows another item I ordered. I enter the Order Number and eBay has no record of it.

Do I have to bypass eBay and go to Seller Website to return order?

Your assistance is requested -

Thanks, Chuck

ctengu45-9

4 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

lady_madonna

Mentor2 years ago

*Volunteer Ebay Mentor*1039 View listings

@ctengu45-9

Go to your Purchase History, https://www.ebay.com/mye/myebay/purchase,find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return.
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.

If you made the purchase as a Guest, log out of your Ebay account, find your Order Confirmation email that you received from Ebay and do the following:

Select View order details.
Choose Return item.
Select your reason for returning the item.
Select Next.
If you like, you can add a message for the seller and add up to 10 photos.
Select Confirm return.

wooden_flower

Mentor2 years ago

74092 View listings

You should return it through eBay if you bought it here.

Is it possible you were not signed in when you made your purchase? Try looking for a guest order. Copy the is link, sign out, then use the link to check for a guest order -

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=3&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=Guest&lucenceai=lucenceai&docId=HELP1151

comics-scifi-collectibles

Mentor2 years ago

1932 View listings

@ctengu45-9

If you made the purchase using a guest account ( not logged in) it will not be in your purchase history.

Log out of your eBay account and request the guest account details from this page:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=

Then you start the you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.

If you need help starting a refund request here's how to contact customer service.

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Click Automated chat on the left hand side of the screen. ( Trust me)

3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/